Legal
Terms of Service
Last updated June 2026
These Terms of Service ("Terms") govern your access to and use of the Datatrail website and platform. By using our services you agree to these Terms.
Accounts
You are responsible for the information you provide and for activity under your account. You must give an accurate email address and keep your access credentials secure. You must be authorized to connect any data warehouse or data source you add.
Acceptable use
You agree not to misuse the service, including by attempting to access data you are not authorized to, interfering with the platform, reverse-engineering it, or using it to violate any law or third-party right.
Plans and billing
Paid plans are billed in advance on a monthly or yearly basis as shown at signup. Fees are non-refundable except where required by law or under any money-back period we offer. We may change pricing with reasonable notice.
Your data and ownership
You retain all rights to your data, schemas, and configuration. We connect with read-only access solely to read query history and metadata, build lineage and observability, and provide the service. We never have write access and never move, copy, or mutate your data. We claim no ownership over your data or configuration.
Read-only by design
Datatrail surfaces lineage, freshness signals, schema-change notices, and downstream impact estimates for your review. Its output is informational decision support and does not guarantee data correctness. You are responsible for reviewing and acting on any finding or recommendation.
Service availability
We work to keep the service available and reliable but do not guarantee uninterrupted operation. Enterprise plans may include specific service-level agreements.
Disclaimers and liability
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Datatrail is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the twelve months before the claim.
Termination
You may stop using the service at any time. We may suspend or terminate access if you breach these Terms. On termination, we will delete or return your information as described in our Privacy Policy.
Changes
We may update these Terms from time to time. Material changes will be communicated, and continued use after changes means you accept the updated Terms.
Contact
Questions about these Terms? Email [email protected].